Overview
I am confident that I can offer you the excellent customer service for both outbound and inbound calling, communication and problem-solving skills you are seeking.
My background is serving as a customer service Representative. Most recently, I worked in one of the biggest Contact Center Company here in the Philippines where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods. I am also skilled in sales, appointment setting, lead generation especially for Real Estate Campaign.
Hourly jobPerformance based job
3 years on phone experience
1 years of off-phone experience
Surveys
B 2 C Calling
B 2 B Calling
Upselling
Closing Sales
Managing Teams
4 years ago
A****
May. 2018 to Mar. 2020
5 years ago
Found Kim on Upwork. she had good reviews and nice voice. She advised to switch to this website, as she didnt want to pay upwork's 20% cut. She said this is her husband's account, which I didnt really care, but looks suspicious. And I ended up paying this website's 10% commission, whereas I'd pay 0% on upwork. But this is not a main point. She sounded as a robot, was repeating phrases from script again and again.Notes on the leads are such a mess. Totally, has little or no experience in prospecting the leads. According to dialer's records, there were pauses of 4-10 minutes between calls. Wouldnt recommend to hire her/him.
Apr. 2018 to May. 2018
5 years ago
Arranged by OB admin
Apr. 2018 to Apr. 2018
6 years ago
did a great job but we had bad data and needed to cancel campaign
very willing to learn and produce
thank you for all you did for us
Feb. 2018 to Mar. 2018
6 years ago
I am very pleased with the work Bim did for our company , I look forward to working with him again very soon.
Aug. 2016 to Jan. 2018
7 years ago
Provider was outstanding, very conscientious, diligent and reliable.
He enabled out team and our clients to exceed our expectations.
Would highly recommend his services to anyone who is in need of
service from a exceptional person, you should consider Bimbo Diongzon.
I welcome the opportunity to work together again.
Aug. 2016 to Jan. 2017
reply
Thank you Walter for the opportunity. Hire me next time for you next project.
7 years ago
Bimbo is an excellent person and very dedicated.
Jul. 2016 to Aug. 2016