Dedicated professional with six years of experience in customer inquiries and problem resolutions; Established a track record in providing quality assurance; demonstrated excellent problem solving skills.
Sedgwick Claims Management Services
Customer Service Representatives
• Handle customer inquiries, complaints, billing questions and payment extension/service requests.
• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
• Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
0 years on phone experience
1 years of off-phone experience
