As a leader, I have established, implemented, and upheld processes which maximize my current company’s resources and revenues through practicing and championing the company’s Performance Maximization Model. I strive to make sure that client & company goals are met by providing utmost support to our Agents and Officers.
I currently am an Asst Operations Manager for a Call Center catering to fortune 500 companies. I have been in the call center industry for almost 10 years in total.
9 years on phone experience
8 years of off-phone experience