I’ve been in call center industry for more than 5 years now. I have a wide experience in sales, telemarketing, customer service and technical support.
I’ve been in various positions and experienced to manage my own team, coaching and developing my agents, driving team performance to achieve goals, analyze data and, maintaining excellent client experience by providing excellent service to our customers. And during my tenure, I became a Top performing Leader several times in a quarterly basis.
2 years on phone experience
2 years of off-phone experience
