Overview
I fit for the job because I'm a hard working person, I can work under less supervision, I enjoy conversing with other people with different races and accents, it's my bread and butter. I believe that my
home-based work experiences in appointment setting, sales, live transfer, telemarketing and lead
generation for several businesses in the US, Canada and Australia give me the edge over other
applicants. I am also very meticulous about details and always
on time.
I started out as a market researcher, then I worked as a financial analyst in a debit card company, took customer service in retail, managed emails and chat support in a winery and was then hired by JPMorganChaseBank as a fraud specialist. I have been working in a BPO industry for 5 years and my experiences have taught me to be effective in all the tasks that I am assigned to. I enjoy being at the top of the list and I am self-motivated.
6 years on phone experience
1 years of off-phone experience
Surveys
B 2 C Calling
B 2 B Calling
Upselling
Closing Sales
3 years ago
stopped showing up without notice
Oct. 2020 to Oct. 2020
4 years ago
Was great!
May. 2019 to Jun. 2019
5 years ago
OB Admin (rehiring to fix)
Feb. 2019 to Jan. 2019
6 years ago
OB Admin:Rehiring the agent.
May. 2017 to May. 2017
6 years ago
0
Feb. 2017 to May. 2017
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One of the best clients I had! I will always be thankful for the opportunity and for the trust he has given me.
7 years ago
Jonna is a very nice girl. She works hard and did the job well. I did have two small issues: when I listened to her calls it sounds like she is on a farm with dogs barking and roosters crowing...it was ok for this campaign but it wouldn't be ok for some of the more professional campaigns that we run. She was also not dispositioning the calls correctly or leaving detailed notes....this is probably my fault though as I did not explain properly how I wanted the calls dispositioned or what I wanted to see in the comments section. Overall, I would use Jonna again but I would be very clear on my expectations and instructions.
Nov. 2016 to Nov. 2016
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I've worked with you for 2 days when I was in our province for a vacation that's why there were so many noise on the background. Now I am back to my place which is more quiet and peaceful.
I was not given detailed instructions on how to dispose the calls and was not even trained. I asked questions when things are not clear and maybe the response was not conveyed clearly. But overall, it was a great experience! I hope we can work together again in the future! Thanks for the opportunity Michelle!
7 years ago
Jonna put in a lot of effort into my campaign. She made adjustments to the way i needed the campaign to run quickly and efficiently. She communicated promptly and was a pleasure working with her. Best of luck in your future campaigns!
Aug. 2016 to Aug. 2016
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It was a pleasure working with you! :)
7 years ago
Great worker.
Jun. 2016 to Jul. 2016
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Thank you for the opportunity, it was great working with you! :)
8 years ago
Completed work as needed. Only need one agent at this time is the reason for ending contract.
Mar. 2016 to Apr. 2016
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Nick is very patient and very kind. He is always there to help. It's been a long journey and I am so thankful to be part of your campaign. Looking forward to work with you in the future.
8 years ago
Jonna is amazing - tons of experience very upbeat and a total asset to your calling campaign.
Our campaign is postponed due to data issues and I will rehire her!
She is such a dedicated agent.
Mar. 2016 to Mar. 2016
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Layla is very detailed and very friendly. I hope we can work together in the future. :)
