Excellent in Telecommunications!!! I am a Customer Service Representative expert by profession and worked with American companies such as AT&T Global Communications, JustFab and Fabkids. I had been in the BPO industry for 14 years already. English is my primary way of communication both in verbal and written. I am driven and results oriented. I manage my time and projects wisely.
I used to work as a sales and billing specialist and also as a fashion consultant agent. I also worked as a Team Lead for several accounts, where in I handle a team and conduct training and do 1 on 1 coaching. I also had a background on business transcription and experience in handling escalated/non escalated calls with up-selling, telemarketing, appointment setting, database-management and providing solutions in any area of training and online promotional items.
14 years on phone experience
4 years of off-phone experience
