With my four years of experience. My high energy and quick learning style enable me to hit the ground running and rapidly size up problems. I've been with the call center industry for 4 years as a Customer Service Representative, Sales, Retention and Backoffice. I'm a team player. I have the ability to stay focused in stressful situations and can be counted on when the going gets tough. I have excellent verbal skills including listening, probing and the ability to deal with difficult customers
I have worked with Bell Canada for 3 years and 1 year with eBay. I have experience with Retention, Billing, Back office, Customer Service, Technical Support. I also trained with a Real Estate company as a ISA.
1 years on phone experience
2 years of off-phone experience