Experienced Coach with a demonstrated history of working in the health care industry. Skilled in Quality Assurance, Health Insurance, Microsoft Office, Customer Service, and Technical Support. Strong community and social services professional with a Bachelor's degree focused in Computer Science from De La Salle University.
I currently work as a Process Coach with Omega Healthcare Management Services, Inc., worked as a Subject Matter Expert with Xceed Customer Care Solutions, Performance Assessment Specialist with West Contact Services, Inc., and as a Customer Experience Monitor / Quality Specialist with kgb_ (formerly INFOnxx Philippines Inc.).
3 years on phone experience
19 years of off-phone experience
