I worked as Customer Service Representative since 2008, that's 9 years of experience in the BPO industry. I have 2 years of experience in outbound calling. Although I don't have experience with home based job, customer service is not new to me. I also have experiences with the following: Data Entry, Admin support, email support, and managing team. I am proficient in Microsoft word, Microsoft excel and internet research.
I started working as a call center representative and Lead escalation desk at Sitel Philippines for almost 4 years. I took escalation calls and also as a POC . In 2011, I worked at JPMorgan Chase Bank as a Financial Service Adviser for prepaid cards then transferred to Chase Auto Loan Closing where I had outbound call experience and closing. I also worked with Commercial card fraud prevention where I did outbound call.
2 years on phone experience
5 years of off-phone experience
