I have 7 years of experience in Customer service. I also used to work as a Supervisor / Team leader in a Call center for 4 years. I have experienced leading a group of 25- 35 customer service associates from a BPO company. My experiences through face-to-face interaction with the clients and agents combined with over the phone conversation , live-chat and email support , has taught me to Communicate well , be attentive to details and provide solutions to their concerns.
I'm Vivianne Tirazona Ranolo, 31 years old. My most recent Outbounders campaign was with Atria Media Group under Mr Evan Van Dyke that basically deals with SEO, PPC and Google Adwords Consultancy. I used to be a licensed Financial Sales Consultant in AIA Singapore Pte Ltd . Setting appointments over the phone and face to face played an integral part of my job. I also worked as a part time Appointment setter for Global RESP Corporation based in Canada that basically sells RESP.
7 years on phone experience
3 years of off-phone experience
