AGENT PROFILE

April Anne L.

FRAUD DETECTION and PREVENTION SPECIALIST
PHILIPPINES | English
$5.40 / Hour
0
Hours Worked
1
Times Hired


Overview

For the past 8 years, I have extremely developed competitive skills in customer service, training, credit card fraud and sales. I worked in International companies such as HSBC Bank and Global Services, MCI Phone Company and Inter-Continental Hotels Group. dealt with International premier clients and high end customers in the United States, Australia and United Kingdom. I have dealt with International premier clients and high end customers in the United States, Australia and United Kingdom.

For the past 7 years, I have extremely developed competitive skills in customer service, training, fraud detection & prevention and sales. I worked in International companies such as HSBC Bank and Global Services for 3 years and 5 months as a Senior Fraud Analyst and Trainer Apprentice in the US Card_Customer Service & Fraud Department mainly in the Detection, Prevention, Investigation & Recovery Queue, in MCI Phone Company for 5 months as a Customer Service Representative in the Customer Service & Sales Department and in Inter-Continental Hotels Group for 1 year as an Account Manager in the Reservation/Sales & Priority Club Department; I dealt with International premier clients and high end customers in the United States, Australia and United Kingdom. I am a fast learner, highly organized, motivated, reliable, resourceful, able to multitask, can work in a fast-paced environment and independent. I believe that my 7 years of Customer Service & Training experience, Analytical abilities will make me the perfect fit for this job.

Interested to work in

  • Hourly job
  • Performance based job
  • Experience

    N/A years on phone experience

    N/A years of off-phone experience

    Skills

  • Surveys
  • B 2 C Calling
  • B 2 B Calling
  • Upselling
  • Closing Sales
  • Managing Teams
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