Because I know how to balance my work, friends and family time... Despite of my credentials and experience in call center industry, I would say that I am one of the best person for this job... I wont tell anything positive about me but I will just say that I will do my best to be the best among the best...
Born on the 24th of January 1985 in Las Piñas City, Filipino citizen, Roman Catholic, single and in good health.
I was raced by Ms. Rosa Dela Cruz Cruz, my mother, retired midwife and died last July 19, 2008 due to Anal and Pelvic Cancer plus Paget’s disease, Ms. Zenaida Talagtag-Cruz, my auntie, housewife, died last July 27, 2009 due to Hodgskin Lymphoma and Mr. Bonifacio Dela Cruz Cruz, my uncle, jeepney driver, died last June 2002 due to Emphysema.
Like my mom, I’m a hardworking individual, fast learner and can easily adapt to the environment that I’m into. I have some networking businesses that I’m working on part-timely, despite of that, I’m willing to enhance my ability as an individual in terms of working to your company as one of your employees.
Upon checking on my resume, you’ll see that I stopped working for (2) two years right after I worked as Technical Support in Convergys. The reason behind that was I took care of my mom as well as my aunt. I am now the breadwinner of myself and I should work hard for my future.
I’m into real estate business wherein I have a team and we’re offering commercial and residential lots within Luzon area. I’m into consignment business as well, wherein I’m selling special Chicharon, special Brownies and some delicacies. I’m also into beads accessories business and networking business. I’m also into marketing business wherein I am marketing some bars and restaurants somewhere in Metro Manila specifically Makati and Malate.
I’m also into event organizing such as beauty contest, sports and a manager of a group in our city government which was successful due to our dedication and perseverance.
WORKING EXPERIENCE
January 30, 2013 up to present (1.5 months)
Consultant | Owner | Client Management
Bring Call Centre at Home (Online Work at Home)
? This set up was founded to help my co-agents to work in a place where they are convenient and in a safe place together with their love ones.
June 5, 2009 up to present
Part-time Instructor – OJT Coordinator
Laguna Godspeed College of Computer Technology
? Teaching Chinese Language specifically Mandarin and Fookien Language
? Teaching computer related subject such as IT101, Visual Basic, Thesis and etc.
? Teaching call center fundamentals and tips to student for future reference if they want to enter the call center industry.
? Lump sum in every semester (mostly done every weekends)
? Handles OJT students in Manila
July 2012 up to present
Part-time Badminton Referee
Pasay City Sports Complex
? Facilitating the badminton games organized by some companies
? Handles the penalties and game structure of badminton
April 9, 2012 up to April 15, 2012 (one week)
Badminton Coach / Trainer
Summer Sports Clinic (Pasay City)
? A project of our dear Hon. Congresswoman Emi Calixto and Hon. Mayor Tony Calixto
? Handles ages from 8 years old to 15 years old
? Teach basic information about badminton
? Teach the do’s and don’t’s in badminton
January 30, 2013 up to April 4, 2013 (3 months)
Account Supervisor | Sales Verifier
Red Door Recruiting
? Work from home based
? Handles outbound campaigns for several accounts by means of verifying if the center transferred a valid customer
? Assisted the company in setting up a recruitment process in terms of working at home
? Assisted the company in terms of checking agents attendance and performance
? Used the power of Internet and Skype in terms of communication with the clients and customers
? Endorsed campaigns to other call centers in and out of the country
January 30, 2012 up to March 15, 2012 (1.5 months)
Account Supervisor (Acted as the Head of Operations / Business Development & Client Services)
e-SFT International Business Consultancy
? 4 months old contact center located at L.P. Leviste Street Makati City
? Revived the company by means of winning back the previous campaigns
? Handles outbound campaigns – supervising the cash flow of the company
? Handles the recruitment, proper documentation in terms of call center decorum, clients services, maintain the quality in call monitoring, team stats and production
May 1, 2011 up to August 3, 2011 (3 months)
Renewal Channel Specialist
Rainmaker Asia Inc
? An outbound account wherein we handle B2B that reminding them that their License Support will end on the stated date.
? Handles calls and email concerns from our customers
? Were able to hit the specific target in the timeframe they’ve provided us.
July 8, 2010 up to May 1, 2011 (9 months)
Subject Matter Expert
Rainmaker Asia Inc
? An inbound account wherein we handles calls and escalation from customers from the US, took supervisor calls in absence of Supervisors.
? Assigned to handle product training for one month but was assigned to do refresher training for tenured agents.
? Assigned to handle Nesting Team as their support for four months.
? Assigned to handle several teams on behalf of their supervisors who are on leave for five months.
? Initiated to create the product training manual to help the newbie’s cope up to the training module.
? Assigned to assess agent calls and consolidated feedback for the growth of the agent, analyzing the calls and providing feedback.
? Manage to supervise the teams and were able to hit the said targets for each teams.
? Assigned to analyze calls to resolve the specific issues on the said account.
? Apparently after one year and three months, the said account was pullout by the clients due to some technical issues.
February 8, 2010 up to July 8, 2010 (6 months)
Customer Service Representative
Rainmaker Asia Inc
? Pioneer inbound account wherein we handle billing, up selling and taking customer’s order from the US.Telco account – B2C.
? Assist fellow agents in absence of my supervisor
? Were able to hit the said target and was recommended to be one of the SME (Subject Matter Expert).
? One of the Top Agent for several months.
March 5, 2007 up to August 31, 2007 (6 months)
Technical Customer Care Representative
Convergys Ortigas
? Handles client calls from US. Telco account – B2C.
? Responsible for troubleshooting Internet and DSL Connection
? Processing more than 20 calls per day
March 15, 2006 up to May 30, 2006 (3 months)
Call Center Executive
TRG (The Resource Group)
? Handles outbound client calls from UK, Telco account – B2C.
? Responsible for offering a cheaper line rental and call charges in UK.
? Was able to meet the assigned quota.
May 9, 2005 up to March 2006 (11 months)
Customer Service Representative Level II
EVentus (ePLDT)
? Handles calls and email request from the client. Distributor account – B2B.
? Responsible for the returns authorization such as defective product, incompatible products, damaged boxes, lost products, stock rotation and end-user cancellation.
? Responsible for giving credit to the customer such as price discrepancy, interest credit, tax credit, re-invoice credit and etc.
? Processing more than 50 requests per day whether it is a call or email request.
? Filing all the documentations using Notepad, WordPad and Microsoft Excel.
EDUCATIONAL BACKGROUND
Vocational Education
Course : Call Centre NC II – Finishing Course
School : Cosmotec College Inc.
Address : Commonwealth, Fairview
Year Graduated : 2012
Course : PROGRAMMING NC IV
School : Laguna Godspeed College of Computer Technology, Inc.
Address : Sulib, Pangil, Laguna
Year Graduated : 2011
Tertiary Education
Course : Bachelor of Science in Information Technology
School : Lyceum of the Philippines
Address : Muralla St., Intramuros, Manila
Year Taken : 2001 - 2005
Reason :
I am an undergraduate of Bachelor of Science in Information Technology, wherein I only left NSTP/ROTC. But I am willing to pursue and finish my degree for me to be able to get my diploma and take my Master’s Degree soon. But for now, I need to earn more money for me to save it and for me to establish my future.
Secondary Education
Course : Secondary Level
School : Philippine Pasay Chung Hua Academy
Address : Luna St. Pasay City
Year Taken : 1997 - 2001
Primary Education
Course : Primary Level
School : St Mary’s Academy
Address : P. Burgos St. Pasay City
Year Taken : 1991 - 1997
SKILLS
• Has knowledge in Microsoft Office (Word, Excel, PowerPoint, Access, etc.)
• Fluent in English and Filipino, can speak and understand a little of Mandarin and Fookien language.
• Typing and encoding documents
• Has an idea in business management
• Has an idea in real estate business
• Very flexible in terms of work related – you can assign me in different departments as long as you would give me some tips and you will train me
N/A years on phone experience
N/A years of off-phone experience
