Overview
Over the last 5 years, I have encountered wide range of Customer Service, Telesales, Inbound and Outbound Calls, Lead Generation and Data Entry respectively. I am a hardworking person, and I don't settle for anything less than what I deserve. I always think outside the box and see to it that I provide quality leads for the growth of both parties.
I wanted to share my skills and knowledge from previous work experiences; to be able to contribute to the growth of the company; in return, to enhance my skills as team player and be a part of the change the world wanted us to be.
6 years on phone experience
2 years of off-phone experience
Surveys
B 2 C Calling
B 2 B Calling
Upselling
Closing Sales
Managing Teams
8 years ago
agents was looking for other work every day while working on our campaign
Dec. 2015 to Feb. 2016
reply
Feedback for the client:
1. Lists were not properly allocated per agent
2. Often times we're scheduled for half day shift or even lesser number of hours due to inadequate leads to call - compromising weekly salary for the agent/s.
3. We have families to feed. If you are uncertain for this campaign to work for numerous agents, then don't compromise their and/or our working hours.
4. Provided the client the best possible leads to be sent per daily shift. However, I have not received any information how were these leads that was sent were evaluated.
Thank you, for giving me this opportunity to work for your campaign and I suggest if you are going to hire another agents, make sure that the lists you have were not RECYCLED and all sorted out for B2B. Not RESIDENTIAL. Lastly, if you wanted to have your agents to stay for your campaign and not seeking for other job opportunities, stop being too demanding. You have not yet sorted out proper mgmt and procedures. Compose yourself first.
9 years ago
She was very nice and tried to set appointments and did set 3 appointments but in 20 hours work. We need our agents to set around 1 appointment per hour. We wish her the best of luck. Conclusion: just not a good fit for our company but I'm sure she will do well in another industry...
Dec. 2014 to Jan. 2015