I have a wide range of work experience and can adapt to solve customer's issues in an effective, creative manner. I know how to connect with the customers and give them a dynamic experience. Furthermore, I am a fast learner, a team player, and I am always most content when I am utilized providing service to others. I am confident and I love having the opportunity to work in a home environment atmosphere . Proficient with MS Word, MS DOS, CRM, XLite.
I have over 9 years of working experience in 2 big calls centers in the Philippines. Including such companies as Concentrix and Sitel where I worked as Customer Service Rep Voice and Non- Voice and then got promoted as a QA. I have experience in voice, chat, order-processing and email support. I am proficient with MS Word, MS DOS and CRM.
9 years on phone experience
2 years of off-phone experience
