Because I am Highly motivated and a resulted-oriented call center agent with extensive knowledge in working in highly demanding call center.
CAREER EXPERIENCE
ONE GLOBAL CONTACT CENTER: JANUARY-JUNE 2008
Outbound Telemarketer
Trained and worked on an outbound company with an implemented performance appraisal focusing on quality, productivity, team work and sales.
Account Manager (Customer Service, Billing Department)
Stand as a collector. Other responsibilities included: Maintaining and submitting neat and accurate reports in a timely fashion, including daily transmission of daily activity, presenting a courteous, friendly and helpful attitude to all customers, developing a good rapport with customer and analyzing accounts with goal of increasing collection per day.
SYKES ASIA INC. MARCH 30, 2009- OCTOBER 18,2009
Customer Service Representative: ALLTEL-POSTPAID
Trained and worked for a Telecommunication Company, ALLTEL-POSTAID as a customer service representative catering service for customer regarding bill and also basic trouble shooting for the customers wireless mobile
phones in United States.
TELEPERFORMANCE JULY 19, 2010- DECEMBER 21, 2010
Trained and worked for a Prescription Drug Plan Company, Wellcare as a customer service representative and a plan change representative catering service for the member’s prescription claim and also plan change request.
BAGONG HENERASYON FOUNDATION INC. (funded by EUROPEAN UNION) JANUARY 11, 2011- JUNE 2011
Working as a trainer for livelihood training in different locations, inside and outside Metro Manila.
IBM OCTOBER 29, 2011- JUN 31 , 2012
Trained and worked for a Telecommunication Company, SPRINT-POSTPAID as a customer service representative catering service for customer regarding bill and also basic trouble shooting for the customers wireless mobile
phones in United States.
N/A years on phone experience
N/A years of off-phone experience
