AGENT PROFILE

Bianca S.

Jamaica | English
$8.70 / Hour
718
Hours Worked
1
Times Hired


Overview

I am an experienced Customer Service Representative. I have held roles over the last 8 years working from home which involve making sales and marketing calls, customer verifications, customer support via email and chat, placing orders, organizing cancellations and refunds. As an employer, you can expect to get someone who will have excellent communication skills, is punctual, effective in executing given tasks and is goal-oriented. I work well as part of a team or as an individual.

I am a person who loves to cook and socialize. I enjoy my quiet time, I meditate on my goals and evolving in the person I would like to become daily. I give myself tasks and it gives me a sense of ongoing congratulations to myself so I don't feel like I am not doing enough. I also love to sing and my other passions are makeup applications, spending time with my son and just loving and enjoy to people around me.

Interested to work in

  • Hourly job
  • Performance based job
  • Experience

    8 years on phone experience

    4 years of off-phone experience

    Skills

  • Surveys
  • B 2 C Calling
  • B 2 B Calling
  • Upselling
  • Closing Sales
  • Managing Teams
  • Feedback

    4 years ago
    Off all the agents that I've worked with, Bianca was far and a way my hardest worker! She was coachable, she got results! she was productive with her time and very flexible in shifting gears to work in different areas as it was needed. Bianca did a wonderful job both on the phones and working in our Quality Control in helping to insure that other agents we're meeting the established expectations for each call. I would strongly recommend Bianca!

    Diane W.
    Aug. 2019 to Apr. 2020