I have a vast amount of knowledge and experience that I have gained over the years that will be beneficial for your company and clients
I've worked in the BPO industry for over 14 years at all levels including management. I've worked as Sales rep, customer service rep and also a tech support rep. On a management level I've been in the position of Snr Delivery Manager for agents working out of Jamaica, Kenya, Brazil, Indonesia , Australia and US. These agents handled live chat, email and voice calls.
14 years on phone experience
14 years of off-phone experience
