I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. In my last job position at company KM2, I have developed and utilized various skills to help achieve results and contribute to the company’s productivity. I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted increase in sales.
My name is Gerardo and I was born and brought up in San Pedro Sula, Honduras. I have 3 years of experience as a Sales Supervisor at Startek. During this time, I was also asked to manage a small 10 member team where my leadership skills were put to test. I am glad to say that I passed this test and my team performed excellently under my command. With my previous work experience and knowledge , I consider myself a suitable candidate for the position of a Sales/CustomerService agent.
4 years on phone experience
1 years of off-phone experience
