Overview
I Have gained enough knowledge based on my experience as call center agent for 7 years. My idea of quality customer service is being able to provide customers with friendly, professional service that not only solves their problems or answers their questions, but also leaves them feeling satisfied with the service they received.
I have experience inbound and outbound calling as a customer service in a telecommunication company, Technical Writing with health care, Sales, Telemarketing and Appointment Setters with Real Estate, Life Insurance, Loans for any establishment, Health Insurance, Pet food Bank and Photo service. I can assure you that you will not regret to hire me.
Hourly jobPerformance based job
7 years on phone experience
7 years of off-phone experience
Surveys
B 2 C Calling
B 2 B Calling
Upselling
Closing Sales
Managing Teams
4 years ago
Have not achieved my desired goal. Purpose of contract not satisfied
Nov. 2019 to Dec. 2019
reply
Hi Emmanuel, Thank you for the opportunity, How can I get appointment if we don't have leads, I already told you that I will generate leads first before taking calls because more leads more appointments.
4 years ago
Calls were made. She was punctual. Below average in results from those calls. Communication was appropriate and thorough.
Oct. 2019 to Oct. 2019
reply
Hi Shonda, Thank you for the opportunity, but its not my fault that the leads you are given to me are all voicemail. More leads more opportunity that we have appointments.
