My name is Oscar. I started as a sales associate and after 2 years of consistent performance, I was promoted to sales and customer service supervisor and did it for 3 years. I have worked for many third-party companies for sales and customer service. I also have experience with retention, collections, and technical support. All this in Inbound, Outboun and chat / email.
9 years in the outsourcing/offshoring industry have taught me to coordinate my individual efforts with the efforts of other highly motivated people around me. I developed strong conflict resolution skills, sales & negotiation skills, critical thinking skills, and good communication skills, both written and verbal, the ability to work independently and as part of a team, which will help me serve your team well.
9 years on phone experience
4 years of off-phone experience
