As someone who worked in a BPO (Business Process Outsourcing) company for 8 years, I have the skills to complete the job. I did several outbound projects which include calling customers back to gather feedback about the survey they answered and also following up on their software renewal. You should hire me because I have sufficient background and training in providing good and effective customer service and satisfaction.
I started as a Technical Support agent for a US accounting software wherein I walked customers through in basic how-to’s and overall flowchart of the software via phone support. I became a Subject Matter Expert for a US tax software in which I acted as floor support to address agent’s concerns and questions and acted as a trainer for client modules. I was promoted as a Team Manager wherein I monitored the over-all performance of the team to meet the Customer Satisfaction goal.
8 years on phone experience
4 years of off-phone experience