Having over 7 years of experience in the BPO industry, I have acquired sets of skills in order to do the job efficiently. The skills mentioned are namely customer service including up-selling, creating effective LEADS for product/service upgrades depending on customer needs (whether short-term or long-term) and quality analysis that not only help me follow guidelines but also ensure that all present needs are met and anticipate underlying ones for long-term satisfaction.
My legal name is Dan Joseph Trinidad but I am well known as "DJ" (my nickname). I'm an undergraduate student at the Philippine Women's University majoring in Bachelor of Fine Arts and Design - Interior Design. Decided to get a career in the BPO industry and handled several posts throughout: over 3 years in total as Customer service representative and approximately 4 years handling communication and quality specialist post. (Detailed job history available on the resume uploaded on my profile...)
3 years on phone experience
4 years of off-phone experience