I have been in the field of telemarketing for 6 years now and still I am persistent and focused on what Im doing because I love this kind of job.
Outbound Sales Representative 24/7 Customer Philippines
March 2011 - July 2012
24/7 Customer is a BPO company with over 9,000 employees worldwide and is among the top 20 Contact Centers worldwide. I handle outbound calls to existing customers of our clients.
Responsibilities included:
1. understanding the customers needs through effective listening and questioning skills
2. matching customers needs to Clients products and services
3. adhering to agreed processes, meeting required work standards, targets and objectives
Customer Service Representative Teletech
October 2010 - February 2011
Teletech is a global business process outsourcing company that provides services for customer management, transaction-based processing, database marketing services, professional sales, and eCommerce.
Responsibilities:
1. Interact with customers and dealers.
2. Provide information about products and services.
3. Respond to customer complaints.
Outbound Sales Representative Stream Global Solutions
October 2007 - December 2009
Stream Global Services, Inc. is a global outsourcing solution provider, providing BPO services for Fortune 1000 clients (including Dell and Eircom), with more than 30,000 employees in 50 service centers of 23 countries in 50 contact centers. I handled outbound calls, warm and cold leads
Responsibilities included:
1. deliver prepared sales scripts to persuade potential customers to purchase a product or service
2. describe products and services
3. handle and resolve customer complaints
4. maintain good customer experience
N/A years on phone experience
N/A years of off-phone experience
