5 years of experience in Technical Representative assisting U.S customers. Almost 3 years experience in Customer Service for U.S accounts such as Comcast, Xfinity Prepaid ,Virgin mobile and 3 years doing an International Outbound Call for different campaigns such as Verizon, MX Energy, Time Share and B2B setting up an appointment.
Assist in repair of customer issues with video, phone and internet services. Performed high level installation and repair of Comcast video channels and cable itself.
For outbound customer calls to promote and sell a product or service. Create, maintain and update database of customers with complete information and emails. Consolidate existing customer base while building new customer base, record outbound call history and customers response in detail, ensure customer follow-up all the time.
4 years on phone experience
1 years of off-phone experience
