AGENT PROFILE

Richmond Paolo C.

Philippines | English
$12.00 / Hour
11,635
Hours Worked
82
Times Hired
Odialer CertifiedMade 40 hours of calls using Odialer
The ProCompleted 3840 hours of work
Client SatisfiedCompleted 960 hours of work to a contract


Overview

I have been in the BPO industry for over 14 years now. For over the past 8 years I have worked as a Team Lead, which proves that I can work under pressure and with minimum or without supervision. I am here to build a long term relationship with your company.

Started my foundation with technical support and customer service.Then I finally found what I am best at which is Sales. I have about 8 years of sales under my belt from B2C and B2B which includes inbound, outbound, chat and email. I have worked with different campaigns or accounts within IT sales and distribution, web development and services, real estate, merchant to financial accounts to name a few.

Interested to work in

  • Hourly based jobs only.
  • Experience

    14 years on phone experience

    8 years of off-phone experience

    Skills

  • Surveys
  • B 2 C Calling
  • B 2 B Calling
  • Upselling
  • Closing Sales
  • Managing Teams
  • Feedback

    2 months ago
    Thanks

    Abhi A.
    May. 2021 to Jul. 2021
    2 months ago
    Fantastic agent. Been really lucky to have Rich as part of our team

    Shirley M.
    Nov. 2019 to Jul. 2021
    6 months ago
    I really liked Rich and thought he was going to do a great job for us. I took time to set him up with a company email, provisioned him on our CRM, set him up with a phone number and VOIP calling system so he could call out. However, Rich failed to show up to our pre-call meeting today and I have emailed him a few times with no response. I wish I had better things to say but I am supremely disappointed in the results.

    Chad R.
    Mar. 2021 to Mar. 2021
    9 months ago
    He's a great telemarketer just a little out of my budget.

    Cheryl L.
    Dec. 2020 to Dec. 2020
    1 year ago
    Perfect Agent. Will rehire again the end of December. Hope he is available. Thanks

    Elite M.
    Oct. 2019 to Nov. 2019
    reply
    Great Client, thanks for always keeping me in mind for your projects.

    Richmond Paolo C.
    2 years ago
    Great sales rep!. Rich did a great job and sold a ton of our product. Will hire again if he is available!.

    Elite M.
    Aug. 2019 to Sep. 2019
    2 years ago
    I am not sure where he went but tried to contact no answer. No appointments set had really high hopes

    korissia s.
    Sep. 2019 to Sep. 2019
    2 years ago
    Rich is a great sales person.

    Shows up on time and gets the job done.

    It was a pleasure working with him, we plan to work with him in the future.

    Shane S.
    Jul. 2019 to Aug. 2019
    2 years ago
    Superb work across the board! Very happy with Rich. Superb communication skills and needs little direction. Just tee him up and let him get to work! Feel free to contact us at Waggle.org should you need a reference.

    Steven M.
    May. 2018 to Jun. 2019
    2 years ago
    Rich Is one of the Best Agents I have worked with. Excellent work Ethic. And very adaptable.

    Andy B.
    Jun. 2018 to Feb. 2019
    3 years ago
    Richmond is a fantastic employee. We thank you for the hard work and dedication you gave. We wish you the best of luck in your future endeavors

    Basil H.
    Mar. 2017 to Oct. 2017
    4 years ago
    Professional contractor.

    Brent L.
    Oct. 2016 to Sep. 2017
    5 years ago
    Is the newest member of our team and was despondent when he was not able to convert, I’m sure he has always been a high achiever in his previous roles. Once he did make a conversion he was off like a rocket. His confidence has grown and he is a really positive team member with one of the highest conversions in August.

    Rhona F.
    Jul. 2016 to Sep. 2016
    reply
    Rhona is one of the best Clients out there who gives full support. I appreciate the opportunity and enjoyed working with you.

    Richmond Paolo C.
    5 years ago
    Great to work with. Efficient and honest, would highly recommend. Rich provides feedback and also recommendations on what works; he is a great asset to have.

    Samuel W.
    Jul. 2016 to Sep. 2016
    5 years ago
    Rich is an AMAZING person to work with. He is able to actively resolve issues and has amazing phone skills. I look forward to utilizing his services in the future.

    Derek B.
    Aug. 2016 to Sep. 2016
    5 years ago
    Wonderful Just not time for us to start!!

    Amy G.
    Jul. 2016 to Jul. 2016
    5 years ago
    Hey Guys. Richmond is doing a great job for me. I really love his job. I will rehire him for another campaign.

    Kevin H.
    Jul. 2016 to Jul. 2016
    reply
    Great Client, Great Support.Till the nest project.

    Richmond Paolo C.
    5 years ago
    Very good agent. Extremely capable with strong organizational skills.

    Dan A.
    Feb. 2016 to Jul. 2016
    reply
    One of the Best Clients I have worked for.

    Richmond Paolo C.
    5 years ago
    OB Admin: Ending contract then rehiring to assign a dialer id.

    Randy V.
    Jun. 2016 to Jun. 2016
    5 years ago
    Richmond is reliable and consistent and produces results. he is resourceful and proactive- will hire him again". Pete Nichols- Teg Tabs USA

    Pete N.
    Jan. 2016 to May. 2016
    reply
    Great Client!!! Pete was very helpful throughout the whole campaign. Looking forward to working with you again.

    Richmond Paolo C.
    5 years ago
    Richmond is a great guy, but not quite what I was looking for with my campaign.

    Till B.
    Jan. 2016 to Jan. 2016
    reply
    Till is a great client, looking forward to work with you in your other projects. Hands down one of the best client and a good mentor as well.

    Richmond Paolo C.
    5 years ago
    Great agent

    John D.
    Nov. 2015 to Dec. 2015
    5 years ago
    BEST IN THE PHILIPPINES

    Stefan B.
    Jul. 2015 to Nov. 2015
    5 years ago
    Fantastic Agent!!!

    John D.
    Aug. 2015 to Nov. 2015
    6 years ago
    Very good outbounder, will hire again.

    Kai C.
    Aug. 2015 to Sep. 2015
    reply
    Great support from Client. Looking forward to work on other campaigns with you.

    Richmond Paolo C.