CALL CENTER QUALITY ASSURANCE MONITOR


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Call Center Quality Assurance Monitor

The quality assurance monitor will be responsible for monitoring and scoring the interactions of Customer Service Representatives (CSRS) and customers/clients to identify weaknesses and improve customer service strengths. Provide feedback to the CSRs to ensure high service levels throughout the center and meet overall performance metrics. Also, they must be available to work during our own hours 9:00am - 6:00pm EST and be on Skype during those hours.

Call Type

Skills Required

Must be able to communicate well both orally and through written communication
proficient use of the computer
at least one year of experience in a call center environment
quality assurance monitor person will be a plus.

Details


Hourly
Type

Full Time - 30+ hrs/week
Workload

Jan 30,2013
Posted

1.50
Rate

Public
Visibility

Surveys
Category

9am to 6pm
Calling Time

Timezone

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Ramon


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