Renee
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Work Authorization: U.S., U.K. & Canada Agents. We have a call center and are in need of phone & video support call center agents to support one of our partners' clients. Intuit Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals. TurboTax is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to guide users through their tax returns step-by-step.
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments.
• Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up actions
Required Certification: You are REQUIRED to complete a training/certification that is required by our partner before you can start working with us. Certification/Training period is not paid and you must adhere to a 100% attendance. You will be paid once you begin taking calls after you have completed Certification. If you do not pass your certification class, you will not be offered a seat in our call center.
Certification Completion Criteria:
• Pre-assessment must be taken and passed with 70% or greater on first attempt.
• Complete pre-course work prior to day 1 of class (if applicable)
• Successfully pass mock call scenarios with the instructor
• Successfully pass live certification call-taking days (if applicable)
• Provide a completed notarized affidavit of identification with photo ID
• 100% completion of daily self-paced work
• 90% or greater on each assessment
• 80% or greater on commitment adherence quiz
• 85% or greater on mid-term and final assessments
Class Times Offered: Monday – Friday (4 hours per day)
Start Date: 2/18/2019
End Date: 3/08/19
9:00 AM – 1:00 PM EST
1:30 PM – 5:30 PM EST
4:00 PM – 8:00 PM EST
6:00 PM – 10:00 PM EST
Work Dates:
Start: 3/8/19 - 4/27/19 is the length of the position. If you do well with us, we have many other opportunities to continue working with our call center with other clients, and we will offer you a position with other clients. For each client, you will need to do a certification.
Work Requirements:
--Weekend Work Requirement: 4 hours required on Saturday, Sunday or a combination of both. Available Hours: Sunday – Saturday (8:00 AM EST – 12:00 AM EST)
--Weekday Work Requirement: Monday - Friday (11:00 AM EST – 9:00 PM EST) Available Hours. You can select times within this range to work.
--Specific System & Equipment - Your computer system and equipment must meet certain standards or you will in ineligible
-- Must be able to work 30-40 hours per week once you receive your certification.
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