Jessie
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External Support to Clients/Candidates:
- Work with Customer Success Engagement team on fulfiling clients' requests
- Resolve issues and investigate complaints, escalating as necessary. This will include raising technical “bug” fixes in a
timely manner.
- Respond to enquiries professionally via phone or email
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution
- Keep up-to-date with the latest website features in order to advise professionals with the best practices
Internal support to the Customer Success Team
- Order fulfilment – processes inventories accurately and timely
- Setup new customer accounts and maintain good record of documentation for audit purposes
- Generate scheduled or ad hoc reports by using our internal reporting platform – Tableau
- Liaising with 3rd party vendor on technical setups
- Follow policies and procedures accurately and efficiently
- Ad-hoc work tasks as deemed appropriate
Required and/or Preferred Qualifications from you:
- 1-3 years of working experience in similar capacity
- Attention to detail
- Good verbal and written communication
- Tech savvy with good proficiency of Microsoft and web-based applications
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